Campus X is an Italian company operating in the student housing sector (www.cx-place.com) offering its guests a full optional and international living experience within its facilities.
We are looking for a Front Office Agent for the CX facility in North Milan!
If you have a desire to contribute to our project, are a green thinker capable of thinking outside the box, and are a citizen of the world ready to take on a new challenge, all you have to do is get on board and get to know each other better; you could be the talent we are looking for!
FRONT OFFICE AGENT TO DO LIST:
* You will be part of the Front Office Team.
* You will provide attentive and friendly customer service to all guests (past, present, and future) of CX.
* You will check-in and check-out in a professional manner following company standards.
* You will be responsible for correct data entry (customer information, reservations, maintenance, charges, and similar) within the various management systems.
* You will be responsible for correct billing and will support administration.
* You will schedule and distribute room keys conscientiously and correctly.
* You will notify expected arrivals and prepare documentation for those arrivals.
* You will handle any customer complaints.
* You will manage the App, e-mail, and switchboard.
* You will give notice to housekeeping and maintenance of incoming requests and verify that they have been fulfilled.
* You will be responsible for finalizing leases resulting in the return of the security deposit.
* You will know, observe, and enforce all facility safety regulations.
REQUIREMENTS
* High school diploma or college degree.
* Previous experience as a FOA.
* Knowledge of hotel PMS (knowledge of Mews will be considered a plus).
* Knowledge of written and spoken English.
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