Job Title: Receptionist
About Us
Palazzo Margherita is a restored 19th-century luxury retreat in the heart of Bernalda, Basilicata region. We pride ourselves on personalized service and a warm, family-like atmosphere.
Role Overview
We seek an enthusiastic Receptionist to be the welcoming face of Palazzo Margherita. As the first point of contact, you will ensure guests feel at home, manage front desk operations, and provide exceptional service.
Responsibilities
* Greet guests warmly and handle check-ins/outs with efficiency and a smile.
* Respond to mail and phone inquiries, assist guests' needs, and offer local recommendations to enhance their stay.
* Manage reservations, phone calls, and payments seamlessly, ensuring a smooth experience for our guests.
* Concierge activities: organize transfers, restaurant bookings, arrange tour packages throughout the area, and exceed guest expectations.
Qualifications
* A warm demeanor with a strong propensity to hospitality, well-groomed and tidy at all times.
* Fluency in Italian and English, with other languages being a valuable asset.
* Prior experience of at least 2 years in luxury hospitality is preferred, but not mandatory.
* Familiarity with PMS, booking engine, channel manager, OTAs, and other integrated IT systems is essential.
* Proficiency in MS Office (Word, Excel) is a plus.
Why Work with Us?
* A supportive, close-knit team that values collaboration and teamwork.
* A boutique hotel with international guests from diverse backgrounds.
* A job contract and salary in line with expertise level.
* Benefits: additional private health insurance package, economic incentive for renting (in case of off-site candidates).