The Pantheon Iconic Rome Hotel, Autograph Collection, one of the most vibrant and dynamic 5 in Rome, is looking for you!
Responsibilities
The Front Desk Agent will be tasked with the following duties, responsibilities, and assignments:
* Efficiently manage the check-in and check-out process, ensuring a smooth and welcoming experience for all guests.
* Provide outstanding customer service by addressing guest inquiries, resolving issues, and offering assistance when needed. Maintain a warm and friendly demeanor at all times.
* Assist guests with reservations, modifications, and cancellations while ensuring accurate information is inputted into the hotel’s reservation system.
* Provide guests with information about the hotel’s services, amenities, local attractions, and dining options, ensuring they have all the information they need for a pleasant stay.
* Maintain effective communication with other departments, including housekeeping, maintenance, and management, to ensure guest requests are met promptly.
* Process guest payments, handle cash and credit transactions, and ensure accurate billing procedures are followed.
* Address and resolve guest complaints and concerns in a professional and efficient manner, escalating issues to management as necessary.
* Monitor the front desk area for security and safety concerns and follow hotel procedures for emergencies.
* Perform various administrative duties, including maintaining records, filing, and managing correspondence.
Skills
To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
* Front Desk experience in Hotel of same category, preferable in Luxury Marriott Properties.
* Excellent command of Italian and English. Additional languages will be appreciated.
* High school diploma or GED; experience in the guest services, front desk, or related professional area.
* Calm, organized work, strong communication and interpersonal skills
* Proficiency in Microsoft Office programs preferred.
* Proficiency in Opera PMS, MGS, MARSHA Operational Systems required.
To apply please send your CV to: careers@pacinigroup.it