WHAT YOU'LL BE DOING DAY TO DAY Contribute to the implementation of global and national compliance standards to secure a safe environment for customers and colleagues. Ensure the commercial agenda by securing that retail foundations and sales steering tools, food safety and Swedishness is in place. Lead and implement the commercial strategy and commercial calendar in collaboration with relevant stakeholders. Lead the implementation of the store’s food communication strategy. Develop and improve by seeking and acting upon customer feedback. Ensure that the customer restaurant is in shape as new, common store planning solutions and vitality packages are implemented. Secure excellence in operations and high-quality standards of customer experience in the customer restaurant and colleague canteen; optimized levels of commerciality are achieved by cooperating effectively with the Production Team Leader. Contribute to the creation and implementation of the unit business plan and the IKEA Retail food business plan and other action plans. Ensure that the team has the correct competence regarding the IKEA Food range and the IKEA services and can share this with customers in a good way. Identify, recruit, introduce, and develop talents and secure succession planning. Secure a lean, diverse and high performing team through building IKEA food and IKEA competence and leadership and empowering colleagues to act on their own initiative. Be responsible for the implementation of the global and national people and sustainability strategies. WHAT YOU'LL NEED TO HAVE Experience in leading a group of people in a customer facing environment is mandatory. Strong commercial attitude and ability to identify new commercial and business opportunities. Good knowledge of compliance standards and food safety standards, local food legislations, national business direction, consumer and market research, food trends and customer buying behavior. Ability to handle multiple topics and changing priorities/deadlines. Ability to deliver strong business results through people. Communication skills and ability to build trustful relationships. Ability to maintain effective work and leadership behavior in the face of setbacks or pressure in a fast-working environment. Capable of communicating in English and Italian both in writing and verbally. WORKING WITH US HAS ITS REWARDS Being part of the IKEA team has many benefits. You’ll be part of an inclusive culture, driven by values and your growth will be guided by structured HR processes. As part of the team you’ll have access to: Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc). Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life. Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€. Employee discount: 15% on the purchase of IKEA products for personal use. IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child). Corporate discounts: you’ll have access to a portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more. Bonuses: we believe that everyone's contribution is needed to achieve (and exceed) our goals. Every year all the co-workers can be rewarded for how we develop our business together. WE CARE FOR PEOPLE It takes the diversity of thought, background, and culture to make a great idea a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognized for our diverse talents. YOUR RESPONSIBILITIES Assicurare la rilevanza dell’offerta IKEA Food in negozio, gestendo la presentazione dell’assortimento in linea con i volumi richiesti e le priorità commerciali nel modo più efficiente possibile. Contribuire attivamente alla creazione del business plan di IKEA Food e allineare le strategie nazionali e globali con le priorità locali. Assicurarti che le esigenze del cliente siano sempre ascoltate. Avviare un dialogo costante e lavorare per migliorare la customer experience. Promuovere la cultura della 'sicurezza prima di tutto', facendo in modo che tutte le procedure e le regole siano applicate e rispettate nel lavoro quotidiano. J-18808-Ljbffr