About Amazon Ads
Amazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. We partner with advertisers to reach Amazon customers on Amazon.com, across our other owned and operated sites, on other high-quality sites across the web, and on millions of devices.
This role offers the opportunity to lead and shape a critical function within Amazon's advertising, driving operational excellence in campaign planning and execution through a high-performing team of digital advertising professionals.
Job Responsibilities
* Manage and coordinate a large team of Campaign Planner contractors, ensuring optimal resource allocation and workload distribution across EU5 locales
* Drive end-to-end recruitment, onboarding, training, continuous development programs, retention, handover planning and transitions of contractors
* Establish and maintain performance metrics, quality standards, and operational excellence frameworks, providing regular feedback and coaching when required
* Resolve performance quality concerns, issues and complaints raised within the team when necessary
* Ensure compliance with contractual and administrative obligations of contractor agency policies
* Implement, maintain and continuously improve standardized processes for campaign planning and execution
* Facilitate communication between team members and internal stakeholders across EU5, including reporting results/performance/improvement action plans to leadership
* Drive operational efficiency improvements and best practice dissemination within the team
Requirements
* 8+ years of professional experience including:
* 3+ years in the media landscape and developing media strategies, preferably the Amazon Ads suite
* 5+ years of large team management experience, preferably in a contractor management capacity
We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.