Account DirectorReference: FEB20258352Expiry date: 16:49, Wed, 5th Mar 2025Location: MilanSalary: CompetitiveBenefits: CompetitiveJob Purpose:As the client’s Account Director, this role will create long-term, trusting relationships with our key customer and oversee all activities related to the sourcing, management, and reporting of all categories identified within the scope of services for LINK.To oversee, manage, and take ownership of the relationship centrally and in key markets, delivering a range of promotional item/gift projects for the clients, showcasing best in class innovation, creativity, and project delivery.Ensure we are seen as the preferred partner for all POS, promotional, and print materials.Key Administrative Responsibilities:Ensure invoicing is done in a timely manner.Monitor, manage, and track client Region Age Debt.Key Direct Responsibilities:Oversee all transactions to ensure they are managed, controlled, checked, and delivered to the highest standards.Own the commercial performance of the account and ensure that forecasting and financial reporting is submitted accurately and on time.Ensure customer service is a priority. Identify and resolve all issues.Support MI reporting and QBRs.Based on customer briefs, initiate all product development and source new concepts in collaboration with the Operations team.Maintain and update the database of local suppliers and manage the relationships.Oversee the team to ensure they process all orders and invoices.Work with the team to produce accurate customer quotations and ensure quality samples and artwork for proposals.Manage SLAs and KPIs set and ensure regular communication regarding order status to all departments for timely delivery of orders.Provide innovation as it pertains to your clients.Constantly seek growth outside of contractual areas.Team leadership, management, and succession planning.Soft Skills Required:Client Relationship Management.Problem-Solving.Hard Skills Required:Budget Management.Local Market Knowledge.Data Analysis and Reporting.Admin / Commercial Ratio: 50% Commercial : 50% Admin
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