Senior Specialist - Conversation designer & UX writer
Senior Specialist - Conversation designer & UX writer
Apply locations Milan, Monte Penice Cagliari Bonaria time type Full time posted on Posted 12 Days Ago job requisition id R0045455
Some roles shape what a product does. This one also shapes how it speaks.
We are looking for a Conversation Designer & UX Writer to join our Experience Design Factory (XDF) team. You will be responsible for crafting human-centered conversational flows for our virtual assistant, as well as writing impactful UX copy across our digital touchpoints.
This is a hybrid role that requires a strategic mindset and the ability to move fluidly between teams and tasks, ensuring that every interaction speaks with clarity, feels natural, and helps users move forward with confidence.
REQUIREMENTS
* At least 3 years of experience in designing user-centered chatbots and voice assistant experiences based on natural language
* A user-centered mindset and the ability to collaborate with cross-functional teams
* Solid knowledge of NLP principles and computational linguistics
* Hands-on experience with user research involving virtual assistants
* Strong skills in content design and content strategy
* Ability to write clear, inclusive, and accessible microcopy for digital interfaces, aligned with brand tone of voice
* Experience in designing natural dialogue flows based on UX writing and turn-taking principles
* Familiarity with generative AI tools
* Background in computational linguistics, human-computer interaction, creative writing, communication, or psychology
* Fluency in English in order to read technical documentation, write short reports, and contribute to meetings
SOFT SKILLS
* Flexibility and adaptability. Priorities shift fast and you will need to switch smoothly from designing complex conversational flows to writing microcopy for digital interfaces
* Curiosity and creativity. Your go-to questions are “Why?” and “What if…?”
* Empathy and active listening. You value different perspectives and work to create inclusive, ethical solutions as part of a collaborative team
* Excellent communication and collaboration skills. You will work within a diverse, multidisciplinary team, often side by side with developers and data scientists
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