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Main responsibilities
* Develop effective customer relationships and actively seek new product opportunities
* Prepare technical presentations on cosmetic formulations for the customer's R&D department
* Support the customer's R&D department at a technical level
* Visit customers on high-profitability projects, create relationships and reliability on a technical level
* Follow the sales cycle (proposals, samples, visits, etc.)
* Develop new perspectives proactively and monitor competitive activity
* Represent suppliers and exchange market information effectively between main trading partners, maintaining compliance standards
* Constantly monitor the market by mapping technological innovations, regulatory updates, and reference legislation
* Keep the CRM system up to date, generating "Target Business Opportunities" that ensure growth.
Way of working
* Establish new relationships and maintain existing relationships with customers.
* Outline a clear picture of the market: customers, applications, and competitors.
* Follow the market (products, opportunities, competitors, new suppliers, new customers, etc.)
* Identify potential markets in Italy for the assigned products.
* Research and identify potential customers for products or services.
* Visit potential and existing customers.
* Prepare presentations explaining products to customers and potential customers
* Manage and interpret customer needs.
* Offer after-sales support and technical services, solving customer problems.
* Provide technical documentation for the products.
* Collaborate with other sales team members and technical experts.
* Support marketing by attending trade fairs, conferences, and other events.
* Provide pre-sales technical assistance and product training.
* Participate in fairs and seminars to promote products or learn about industry developments.
* Stay informed on industry news, trends, products, competitors, and emerging technologies.
* Provide technical support on specific product lines or projects to the sales team, working closely with product management.
* Develop close relationships with the customer's technical team to promote and develop the product portfolio.
* Participate in training courses and seminars to improve product and application knowledge.
Profile
* Excellent communication skills, both written and spoken
* Well organized with good time management skills and the ability to prioritize a heavy workload
* Ability to positively influence internal resources to deliver customer satisfaction
* Desire to succeed
* Driver's license
* Resilient
* Experience in a commercial environment providing good customer service
* Experience in an international context is a plus
* Technical/Science educational background
* High-level presentation skills
Education/Experience
* Technical/Science educational background
* Experience in a commercial environment providing good customer service
* International experience is a plus
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