We are looking for a highly motivated retail professional to manage our Store in Serravalle.
As a Store Manager, you will be responsible for:
* Leading the team to achieve ambitious sales targets and excel in customer service while supporting Client Development objectives to increase loyalty, retention and generate new business
* Set targets and lead team to achieve sales growth and improvements in level of service
* Propose challenges to the team to motivate them to reach their targets
* Set actions plan to achieve monthly/annual target while reinforcing sales techniques toward the team
* Coach the team to become experts in our product and to deliver ultimate levels of service
* Minimize loss by ensuring all loss prevention procedures are followed
* Ensure provision of a safe working environment to ensure staff and customer wellbeing
* Coordinate all policies and procedures for stock management and deliveries.
* Manage client experience ensuring highest standards are met
* Daily monitored of KPIs and sales results. Track sales performance through weekly and ad-hoc reporting
* Establish a training and development program to support team growth and progression
* Develop relationships with our VIP clients thanks to your personal network and professional social media activity (We Chat, Instagram, Facebook, What's app)
* Constantly maintain the visuals guidelines and standards of presentation
* Prepare and monitor rolling inventory and annual fiscal inventory
* Report activity with qualitative comments and set action plans if needed
* Work closely with retail management to ensure client needs are met through all critical functional activities
* Analyze CRM information to understand client data and build communication campaigns
* Prepare client lists and help implement clientelling actions
* Perform client insights / analysis and propose specific actions plans to improve performance
Profil
* Experience for more than 5 years as Store Manager. An experience at Serravalle would be ideal
* Leader with the ability to direct, inspire and motivate a team to reach targets
* Experienced in dealing with and resolving employment relations issues
* Client centric and focused on exceptional service standards
* Driven with a strong work ethic and professionalism
* Ability to work with a variety of people in various disciplines
* Must be energetic, self-motivated and organized
* Must have a strong Fashion knowledge
* Results driven (sales, KPI, bonus)
* Fluent in Italian and English. A third language would be appreciated (Russian, Chinese, Korean, Arabic)
* Flexible with working hour