The Product Manager, as a Customer Journey Expert, is responsible for analyzing our customers' issues, prioritizing them based on business goals, and effectively conveying them to your Squad Current Account. With them, he manage the end-to-end process of solution development, from conception to adoption.
Key Responsibilities
1. Generation of ideas for integration and improvement of the product conto corrente;
2. Definition and drafting of business specifications, supported by benchmanking analysis and business case;
3. Coordination of the work team and monitoring of the progress of the project in order to ensure delivery within the set deadlines;
4. Identification of selling points for marketing and communication activities;
5. Monitoring of the post-release phase and reporting of the results achieved
Competencies :
6. Master’s or bachelor’s degree, postgraduate or equivalent background in Economics, Management
7. Engineering and similar is desirable
8. 3+ years of working experience in banking or financial services. Product Management / Current Account would be a plus
9. A remarkable knowledge of Banking/Current Account market is needed, including innovation trends, benchmark and competitors’ overview
Soft Skills :
10. Customer focus with an eye for great UX/UI
11. Professional expertise/market focus
12. Fluent in English
13. Initiative
14. Teamwork
Duration: Permanent
Location: Milan (hybrid)
About ING
The benefits of joining ING
In addition to being a part of a great team, working in a fun and innovative environment, we offer:
15. Super flexible smart working
16. Competitive base salaries and performance based bonuses
17. Diverse cultures & Innovative mindsets
18. International Environment
19. Commitment to sustainability
20. Lots of training development opportunities to help you grow
21. Lots of moments dedicated to physical and mental well-being
22. A special day off when it is your birthday: we call it #doyourbirthday!
23. And of course we can’t forget: free water & coffee at the office!
Our Commitment
Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.