Job Title: Guest Services Representative
Job Summary:
We are seeking a highly skilled and customer-focused Guest Services Representative to join our team. As a key member of our front desk staff, you will be responsible for delivering exceptional guest service, responding to guest requests, and ensuring that every guest has a memorable stay with us.
Key Responsibilities:
* Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
* Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
* Receive, record, and relay messages accurately
* Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction
* Provide information to guests about room features, property amenities, and local areas of interest
* May process room service orders, answer questions on menu selection and record transactions in point-of-sale system
* Assist guests with accessing internet and guestroom entertainment
Requirements:
* Friendly and approachable demeanor with excellent communication and interpersonal skills
* Able to work in a fast-paced environment and multitask with ease
* High school diploma or G.E.D. equivalent required; related work experience a plus
Why Join Us:
As a member of the Marriott International team, you will have the opportunity to work with a global leader in the hospitality industry. You will be part of a diverse and inclusive workplace where you can grow and develop your skills, and make a real difference in the lives of our guests.