Luxury Living Group Sales & Design Consultant - Milano
Business Functions RETAIL
Locations IT - Italy/Milano
Responsibilities:
The Sales & Design Consultant will support the Store Sales Team for providing customers with all the requested information and advise them concerning acquisitions by ensuring an outstanding sales experience.
The Sales & Design Consultant reports directly to the Store Manager.
Main Activities:
* Meet and greet customers that come into the Showroom, providing outstanding level of hospitality.
* Ensure high levels of customer satisfaction through excellent sales service.
* Actively listen to and engage customers, using appropriate selling skills to match the customer’s needs, and ensure their decisions.
* Maintain strong relationships with existing customers, as well as prospect for new customers.
* Maintain outstanding store condition and visual merchandising standard.
* Offer information and technical support to customers about the products.
* Maintain accurate inventory and store goods.
* Check all products to see if they are not damaged.
* Use the company reporting tools (quote/project registration, traffic registration, CRM).
* Contribute to further expand the company database through client data registration and profiling.
* Support the Store Manager and Retail Director in organizing events and promotional activities to target.
* Prepares sales and customer relations reports by analyzing and categorizing sales information.
* Identify and investigate customer complaints and service suggestions.
* Provide support to the Store Manager in implementing programs and execute operational and organizational objectives.
Experience and Education:
* Degree in Interior Design or Architecture, other academic background will be evaluated;
* Minimum 3years of sales management experience with the design/furniture industry;
* Attitude in working towards goals.
Technical and Soft skills:
* Excellent skills in English, a second language will be appreciated;
* Excellent communication and interpersonal skills;
* Proactive with strongsales predisposition, positive attitude and enthusiastic;
* Polite and customer oriented;
* Team player.
Work location : Milan;
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