ABOUT ORIENT EXPRESS Artisan of Travel since 1883Orient Express is a legendary brand, steeped in history and lovedby past, present and future generations. Representing the pinnacleof ultra-luxury hospitality within Accor Group, this brand iscurrently going through exciting phases of rebirth and expansion.Orient Express embodies the refined nomadic spirit of travel,inviting each traveller to a place where the journey is thedestination. Bringing awe-inspiring travel experiences to a newgeneration of adventurers, its exceptional portfolio includes TheOrient Express, with its original carriages reimagined as the newembassy of French luxury, Orient Express La Dolce Vita, a trainembodying the 'Made in Italy' way, Orient Express Silenseas - theworld's largest sailing ship and the Orient Express hotels comingto Rome and Venice. Progressively shaping the future of luxuryhospitality, Orient Express is focusing on employees' journey andgrowth. ABOUT ARSENALE Arsenale is a multi-brand Group capable ofproviding a comprehensive service to the largest and most renownedluxury global market operators who wish to expand in Italy. Foundedand supported by internationally renowned entrepreneurs andinvestors, Arsenale aims at creating the leading luxury hospitalitygroup in Italy. To pursue this ambition, the Group launched animpressive investments plan to boost tourism and made-in-Italythrough the re-development and enhancement of iconic hotels andhospitality solutions in the most beautiful locations of thecountry. ABOUT ORIENT EXPRESS LA MINERVA, ROME Considered as thebeloved capital of the Orient Express legend, Rome will be home tothe first Orient Express hotel "La Minerva" in 2024. OrientExpress, in partnership with the Italian luxury hotel groupArsenale S.p.A, has entrusted the interior architecture andartistic direction of the hotel Hugo Toro. The former PalazzoFonseca is a sumptuous 17th-century palace with a huge and majesticfaçade. A place of memory still adorned with its Roman columns,sculptures by Rinaldo Rinaldi, a disciple of Canova, and thefascinating goddess Minerva. At the end of 2024, a new décor andinterior inspired by the Roman domus and the riches of the "EternalCity" will be revealed with a new touch of contemporary elegance.ABOUT ORIENT EXPRESS PALAZZO DONA' GIOVANNELLI, ROME For thespectacular Palazzo Donà Giovannelli in Venice, the architect andinterior designer Aline Asmar d'Amman designed and decorated thespaces. Venice, once the gateway to Constantinople and a mythicalstop on the legendary Orient Express train – that opened its doorsin 1919 with the completion of the Simplon tunnel linkingSwitzerland to Italy – will be the home of the second OrientExpress hotel, set to open in early 2025. Located just ten minutesfrom Venice's Santa Lucia train station, next to the Cannaregioshopping district, and rooted in the origins of the City of theDoges, Palazzo Donà Giovannelli is a treasured palace built in 1400by architect Filippo Calendario, known for Venice's famed Doge'sPalace. Former home of the Duke of Urbino, a patron of the arts, ithas been renovated twice, notably in 1800 by architect GianBattista Meduna. At one time a pinacotheque which housed thepainting La Tempesta by Giorgione, it was successively owned by theDonà and Giovannelli families. ABOUT LA DOLCE VITA ORIENT EXPRESSLa Dolce Vita Orient Express is the first Italian luxury cruise onrail, offering a unique travel experience across the country.Inspired by the golden age of railway tourism, the train featuresitineraries connecting Italy's major cities and destinations,providing passengers with top-class service, exceptional comfort,gourmet cuisine, and a refined atmosphere. The project aims tocelebrate the charm and beauty of Italy, making each journey anunforgettable experience. Our Cluster Reservations Agents willreport to the Cluster Reservations Manager and manage theReservations of the luxury Orient Express hotels in Italy. Theideal candidate already possesses a relevant experience asReservations Agent in a cluster of luxury hotels and/or trains. OurCluster Reservations Agents will deal with the Reservations'processes, ensuring seamless booking experiences for our esteemedguests both for Orient Express trains and for hotels. They willoversee all aspects of Reservations, dedicated to deliveringexceptional service while maximizing revenue opportunities. TheCluster Reservations Agents will maintain top standards ofefficiency, accuracy and guest satisfaction within the Reservationsteam, contributing to the success of our brand and our luxuryproperties. Main activities - Reservations processes Dealing withall processes of Reservations, including but not limited to, roombookings, cancellations, modifications and inquiries and assistingthe Cluster Sales team reactively with groups' enquiries, keepinghigh level of Guests centricity and confidentiality. - Team workingCollaborating closely and synergically with Cluster Revenue team,Cluster Sales team and Hotels' Front Office teams to achieveperformance targets and top-level service standards. Team workingalso with IT, Marketing teams and Accor cross-functional teams(such as the GSE team located in Spain), business counterparts andother stakeholders to ensure that the business's departmentalstrategies are aligned with the strategy. - Revenue OptimizationContributing to optimize room occupancy and revenue, includingdynamic pricing, promotional offers, and upselling techniques -Systems and Technology Adopting efficiently the Reservationssystems and technology platforms to enhance the Guests' experience,especially groups' needs and wishes. - Training and DevelopmentAttending training and development opportunities for Reservationsstaff to enhance the skills and knowledge. - Guest SatisfactionMaintaining high level of active listening, asking for Guests'feedback and proposing appropriate actions to address concerns andachieve top service delivery. - Compliance Ensuring consistentcompliance with hotel policies, procedures and industry regulationsrelated to reservations and data protection. Prerequisites - Degreein Hospitality Management, Business Administration or relatedfield, - Proven experience in reservations preferably in a LuxuryHotellerie and/or Trains international group, - Excellentcommunication and interpersonal skills with a proactive, positiveand flexible approach, - Proficiency in Microsoft Office andReservations systems, preferably Opera Cloud, - Guests' centricityapproach with active listening and commitment to deliveringexceptional service, - Ability to thrive in a fast-paced, dynamicenvironment and manage competing priorities effectively, - Englishand Italian high confidence are mandatory; French confidence is aplus, - Performance orientation and a forward-thinking approach inrelation to the evolution of Reservations management within thegroup and latest market innovations, - Legal right to work inItaly. The selection will take place after reading the informationnotice according to Art. 13 EU Reg. 679/2016. 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