Talent Acquisition Expert @ Gruppo Unipol
Job Description
We are seeking a passionate professional to join our Human Resources team at Gruppo Unipol, a leading company in the corporate fleet rental sector and mobility services.
The ideal candidate will have experience in managing after-sales services in the automotive field and will be responsible for coordinating a team of collaborators across the national territory.
Main Responsibilities:
* Organization and planning of field activities;
* Monitoring of established SLAs;
* Designing training and updating plans dedicated to the authorized network;
* Optimizing processes by defining necessary standards;
* Solving service issues with customers at dealers and the authorized network;
* Coordination and supervision of activities carried out in the field by the "network support" team;
* Verification of compliance with SLAs and performance of the authorized network;
* Continuous monitoring of customer satisfaction levels and service quality;
To be successful in this role, you will need a Master's degree in Economics (or equivalent qualification) obtained with excellent final grades, as well as significant professional experience (at least 5 years) in similar roles gained in companies active in car rental or after-sales coordination in large Automotive companies.
Requirements:
* Master's degree in Economics (or equivalent qualification);
* At least 5 years of professional experience in similar roles;
* Experience in coordinating and managing teams distributed across the territory;
* Knowledge of common customer service methodologies and main tools for measuring customer satisfaction levels;
* Excellent communication and relational skills;
* Strong problem-solving attitude, customer orientation, critical thinking, and proactive approach to resolving challenges;
This is a permanent employment contract according to the CCNL Commercio. We are committed to equality and welcome candidates of both sexes according to L. 903/77 and D.lgs. 198/2006.