Cluster Account Director Groups, Incentives Social Events - Italy IbizaCluster Account Director – Groups, Incentives Social Events, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel.Duties and ResponsibilitiesCluster Account Director – Groups, Incentives Social Events, I will assume full responsibility for the efficient operation of the Sales Marketing department to provide exceptional products and services within brand operating standards. My key role is to identify prospective customers and establish goals for key accounts by analysing historical and other statistical information for groups market. Moreover, I will analyse international local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat group business.Increase of market share in assigned territories with strong account managementBuild-up of existing portfolio and active prospecting to drive additional share and businessIn agreement with the Cluster Director of Sales and the Commercial Director, complete and follow an annual budget for room and banqueting sales, a travel plan and an expense budget.Provide feedback and market intelligence regarding changing market conditions, including industry trends.Utilize IHG programs, sales developments, global sales structure, and customer events to build and strengthen relationships resulting in new business for all propertiesCareful qualification of group leads resulting in an increased conversion rateCreation and adaption of account action plansStrong collaboration with on-site teams to ensure seamless communication, ensuring memorable itineraries and execution of all services related to each booking including pre-arrival, meetings and execution until post group surveyOrganisation and execution of Site inspections, Fam trips, sales activations to ensure highest delivery of service versus client and impeccable communication with on-site teamsCuriosity to be on top of changes in luxury supply with regular benchmarking to ensure the uniqueness of the property portfolioCareful Account maintenance in PMS and CRM systemEstablishment of quarterly business review reporting about market trends and impactful observationsAssist to produce regular pipeline meetings in collaboration with the Cluster Commercial Director, Cluster Director of Sales and Cluster Revenue Director to meet and exceed goals and drive additional revenueAssist management in annual business plan preparation with meaningful insightsSkills Qualifications:To execute the position of Cluster Account Director – Groups, Incentives Social Events, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:A minimum of 5 years of experience in a Group Sales Manager or Director role in a luxury environment preferably overlooking multiple propertiesExisting and strong expertise of mainly UK and US Group Landscape, other regions are a plusExperience with special group inquiries buyouts, social gatheringsStrategic thinker and passion for negotiation with hunter mentalityA creative mindset and innovative approachFluent in English and Italian, Spanish is a plusSystem skills in Opera, Microsoft Office Package to create powerful presentations and meaningful proposalsBachelor’s degree in Event Management, Marketing, Hospitality, Business, or related field preferred.Full-time position with travel as per annual sales travel planMust have work permission for ItalyPosition based in Milan Corporate OfficeDon't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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