Transparency represents an incredible opportunity to raise retail industry standards around authenticity, product transparency, and supply chain tracking. Transparency is a strategic new software-as-a-service launched by Amazon for the global consumer goods industry. We are focused on building a global service which allows consumer brands and consumers to trace the origin of items throughout the supply chain ensuring only authentic items enter the supply chain. The Transparency service is focused on preventing the receipt and sale of counterfeit goods both online and offline. Our customers include individual consumer brands who sell both on and off of Amazon direct and through a network of direct and third-party sellers.Key job responsibilitiesRole: A Transparency Account Manager will be responsible for managing a book of accounts (brands/manufacturers) and pitching their products to the Transparency service, ensuring a successful transition and ongoing usage of the service. As part of this role, you will also work with brands as an adviser and project manager ensuring a smooth program experience. You'll also have a great deal of influence on streamlining the operational processes involved in the implementation process by documenting best practices, writing guides, and advising our product management team on features that will enable/enhance self-service.The role will offer a set of repeatable as well as ambiguous tasks that require decision making and consulting with brands.Catalog expansion/enrollmentOn-boarding additional plants or production linesAdding value to existing Transparency enabled productsCommunication and rollout of new featuresInvoicingReporting questions/supportResolving tickets with internal stakeholdersCounterfeit escalationsContent initiation and draftCustomer 1-1 1-Many engagementAs a strategic contributor to the Transparency team, you will have the opportunity to dramatically accelerate adoption of Transparency by applying sound operational practices, inventing and simplifying job functions, and training your peers on best practices for efficiency.BASIC QUALIFICATIONS1+ years of professional or military experienceKnowledge of Microsoft Office products and applicationsExperience prospecting, qualifying, and cold-calling companiesBachelor's degreeProven performance on 1-1 and 1-Many customer engagement experiencesPREFERRED QUALIFICATIONSExperience with pipeline management skills to include utilization of Salesforce or other CRM toolsExperience and track record of exceeding sales goalsOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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