SENIOR SALES MANAGER – CONTEMPORARY JEWELLERYLOCATION: MILANABOUT USWE ARE A MILAN-BASED CONTEMPORARY JEWELLERY BRAND KNOWN FOR BOLD DESIGN, EXCEPTIONAL CRAFTSMANSHIP, AND CREATIVE EXPRESSION. WITH A GROWING GLOBAL PRESENCE, OUR BRAND SITS AT THE INTERSECTION OF JEWELLERY AND FASHION, OFFERING CUSTOMERS A UNIQUE AND VIBRANT PRODUCT UNIVERSE.KEY RESPONSIBILITIESRETAIL, E-COMMERCE CUSTOMER EXPERIENCE- Drive performance across our flagship store, e-commerce platform.- Ensure exceptional customer experience and brand consistency across channels.- Support concession expansion and future retail growth opportunities.- Optimise e-commerce journey, UX, and conversion.- Take a hands-on approach to store operations, customer service, and in-store activations.INTEGRATED COMMERCIAL STRATEGY- Align retail, e-commerce, and wholesale for a unified and efficient approach.- Synchronise product, pricing, and promotion across channels.- Leverage shared data and tools for planning, forecasting, and performance.MERCHANDISING TRADING- Own seasonal planning, trading actions, and sales calendar.- React to slow-moving lines through markdowns and VM.- Analyse sales and stock data to inform decisions.OPERATIONS EFFICIENCY- Oversee daily operations across all sales channels.- Ensure accurate stock flow, fulfilment, and coordination with production and logistics.- Identify workflow improvements to boost efficiency.WHOLESALE AGENT MANAGEMENT- Manage wholesale growth, agents, and partner relationships.- Lead seasonal sell-in, training, and trade marketing.- Monitor B2B performance and alignment with brand goals.FINANCIAL STRATEGIC OVERSIGHT- Partner with finance on budgeting and forecasting.- Track KPIs and contribute insights to guide strategic decisions.- Support long-term retail and channel expansion planning.WHO YOU ARE- Sales leader with 4+ years in luxury retail, wholesale, or e-commerce.- Passionate about jewellery and its connection to fashion.- Strong in merchandising, trading, and operational execution.- Hands-on, analytical, and collaborative.- Fluent in English and Italian.COMPENSATION BENEFITS- Competitive salary + performance-based bonus- Milan-based with occasional travel- Growth opportunities in a dynamic, entrepreneurial brand