Some roles shape what a product does. This one also shapes how it speaks.We are looking for a Conversation Designer UX Writer to join our Experience Design Factory (XDF) team. You will be responsible for crafting human-centered conversational flows for our virtual assistant, as well as writing impactful UX copy across our digital touchpoints.This is a hybrid role that requires a strategic mindset and the ability to move fluidly between teams and tasks, ensuring that every interaction speaks with clarity, feels natural, and helps users move forward with confidence.REQUIREMENTSAt least 3 years of experience in designing user-centered chatbots and voice assistant experiences based on natural languageA user-centered mindset and the ability to collaborate with cross-functional teamsSolid knowledge of NLP principles and computational linguisticsHands-on experience with user research involving virtual assistantsStrong skills in content design and content strategyAbility to write clear, inclusive, and accessible microcopy for digital interfaces, aligned with brand tone of voiceExperience in designing natural dialogue flows based on UX writing and turn-taking principlesFamiliarity with generative AI toolsBackground in computational linguistics, human-computer interaction, creative writing, communication, or psychologyFluency in English in order to read technical documentation, write short reports, and contribute to meetingsSOFT SKILLSFlexibility and adaptability. Priorities shift fast and you will need to switch smoothly from designing complex conversational flows to writing microcopy for digital interfacesCuriosity and creativity. Your go-to questions are “Why?” and “What if…?”Empathy and active listening. You value different perspectives and work to create inclusive, ethical solutions as part of a collaborative teamExcellent communication and collaboration skills. You will work within a diverse, multidisciplinary team, often side by side with developers and data scientists
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