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Hyatt Centric Milano Centrale is looking for a Director of Sales and Marketing.
This position is a highly visible role with exposure to Senior and Corporate leadership. Reports directly to the General Manager of the Hotel.
Essential Functions and Responsibilities
* Has responsibility of the Sales and Marketing Budget/P&L inclusive for the revenue forecasting, advertising, marketing, public relations, developing, and writing business plans, and ownership engagement. Manage sales departmental budget and expenses, analyzes and controls.
* Ability to understand and communicate market trends, demand generators, supply/demand, and economic factors affecting hotel performance.
* Integral part of the hotel’s strategy team; must be a dynamic and innovative thinker for optimal impact.
* Train and monitor the group contractual agreement process, business evaluation, rate quotes, reactive and proactive business efforts.
* Direct leadership of the marketing, communications and agency partners; confident and knowledgeable in public relations and marketing strategies to drive direct business.
* Design, implement, and facilitate the annual marketing plan for the hotel. Identifying the challenges in each year throughout the booking cycle and developing a plan with tactics to address the concerns.
* Develops and implements strategic sales action plans and forecasts in conjunction with the Revenue team to achieve Hotel revenue objectives.
* Coordinates with Hyatt sales force on a Regional and global level expenditures of the sales to conform to Hotel budgetary requirements.
* Devise new ways to expand the client base through prospecting, marketing and cultivating key relationships.
* Potential to attend major travel, trade and corporate functions and conduct sales trips based on business priorities which may include travel on weekends and evening events.
* Plans and arranges Fam Trips and in-house site inspections.
* Building and maintaining strong client relations and developing accounts to increase market share across all revenue streams.
* Manage the hotel sales contracts and achievement of the hotel revenue plan.
* Create and present Hotel’s results in monthly asset management meetings.
* Interact with the operation team to ensure understanding of guest needs and in creating a working relationship within all areas of the operation.
Qualifications
Specific Job Knowledge, Skills, and Abilities:
* 6 years or more of progressive hotel Sales experience (typically with Hospitality field).
* Strong marketing background.
* Availability to travel worldwide and handle/manage different market/segments.
* Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
* Results driven, energetic, and focused.
* Service oriented style with professional presentation skills.
* Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.
* Clear concise written and verbal communication skills in Italian and English.
* Must be proficient in Microsoft Word and Excel.
* Ability to learn Hyatt tools and systems and integrate them in the daily routine tasks.
We offer:
* An entry to the Hyatt Family, a place where we care for people so they can be their best.
* 12 free nights at Hyatt hotels globally every year and Discounts at our F&B outlets.
* Welfare Program.
* Personal development plan, in order to reach your full potential.
* A wide range of development tools through the Hyatt Learning platform for all colleagues; from e-learning to classroom sessions, Hyatt provides different solutions, depending on how you learn best.
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