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Job Reference:
458050892384016793633710
Job Views:
2
Posted:
03.04.2025
Expiry Date:
18.05.2025
Job Description:
We are looking for a highly motivated retail professional to manage our Store in Serravalle.
As a Store Manager, you will be responsible for:
* Leading the team to achieve ambitious sales targets and excel in customer service while supporting Client Development objectives to increase loyalty, retention and generate new business.
* Setting targets and leading the team to achieve sales growth and improvements in the level of service.
* Proposing challenges to the team to motivate them to reach their targets.
* Setting action plans to achieve monthly/annual targets while reinforcing sales techniques toward the team.
* Coaching the team to become experts in our product and to deliver ultimate levels of service.
* Minimizing loss by ensuring all loss prevention procedures are followed.
* Ensuring provision of a safe working environment to ensure staff and customer wellbeing.
* Coordinating all policies and procedures for stock management and deliveries.
* Managing client experience ensuring the highest standards are met.
* Daily monitoring of KPIs and sales results. Tracking sales performance through weekly and ad-hoc reporting.
* Establishing a training and development program to support team growth and progression.
* Developing relationships with our VIP clients thanks to your personal network and professional social media activity (We Chat, Instagram, Facebook, WhatsApp).
* Constantly maintaining the visuals guidelines and standards of presentation.
* Preparing and monitoring rolling inventory and annual fiscal inventory.
* Reporting activity with qualitative comments and setting action plans if needed.
* Working closely with retail management to ensure client needs are met through all critical functional activities.
* Analyzing CRM information to understand client data and build communication campaigns.
* Preparing client lists and helping implement clientelling actions.
* Performing client insights/analysis and proposing specific action plans to improve performance.
Profile:
* Experience of more than 5 years as Store Manager. Experience at Serravalle would be ideal.
* Leader with the ability to direct, inspire, and motivate a team to reach targets.
* Experienced in dealing with and resolving employment relations issues.
* Client-centric and focused on exceptional service standards.
* Driven with a strong work ethic and professionalism.
* Ability to work with a variety of people in various disciplines.
* Must be energetic, self-motivated, and organized.
* Must have strong Fashion knowledge.
* Fluent in Italian and English. A third language would be appreciated (Russian, Chinese, Korean, Arabic).
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