We are committed to delivering exceptional client experiences and exceeding expectations through outstanding customer service, in-depth product knowledge, and a profound understanding of the luxury fashion market.
Responsibilities
* Develop and implement strategies to drive client satisfaction and loyalty
* Mentor and train team members to achieve excellence in client service, brand knowledge, and product expertise
* Collaborate with cross-functional teams to drive business growth and enhance operational efficiency
* Cultivate a positive and inclusive work environment that fosters teamwork, innovation, and continuous learning
* Manage the recruitment process, ensuring seamless integration of new team members into the store environment
* Oversee stock management, inventory control, and visual merchandising to maintain a compelling and engaging in-store experience
Requirements
* Demonstrated success in a leadership role within the luxury retail industry, with expertise in customer preferences and market insights
* Exceptional organizational and time management skills, with a keen eye for detail
* Deep passion for the luxury fashion sector and a strong affinity for the ZIMMERMANN brand
* Superior communication and interpersonal skills, with the ability to build rapport with diverse stakeholders
* Bilingual proficiency in Italian and English languages