Retail Store Manager Job Description
We are seeking a highly skilled and experienced Retail Store Manager to lead the operations of our busy restaurant and retail store in Venice, Italy. This is a fast-paced, high-impact role with global brand recognition.
Key Responsibilities:
* Oversee daily operations of both the restaurant and retail store, ensuring an exceptional guest experience.
* Lead and motivate a team of 50 staff members across both areas.
* Drive sales performance, focusing on KPIs, upselling, and revenue targets.
* Manage staffing challenges, scheduling, and team rotations in a location with limited local talent availability.
* Ensure smooth operations during peak tourist seasons, particularly in summer.
* Monitor stock levels, merchandising, and product presentation to maintain brand standards.
* Oversee financial performance and report regularly on sales, team performance, and operational issues to senior management.
Requirements:
* Fluency in Italian and English is a must.
* Proven experience managing a single, high-traffic retail store – experience in hospitality is a plus.
* Strong leadership skills with the ability to manage a diverse team in a fast-paced environment.
* Excellent organizational and problem-solving skills.
* Ability to drive sales and meet targets through strategic upselling and customer engagement.
* Flexible and adaptable to handle staffing challenges in a tourist-heavy location.
Perks & Benefits:
* Discounts on food and hotel stays.
* Opportunity to lead a globally recognized brand in a vibrant, high-energy location.